Returns and exchanges

RETURNS

Right to withdraw from the contract

  1. An agreement concluded in accordance with the provisions of this chapter constitutes a distance contract within the meaning of the Act of 30 May 2014 on consumer rights.
  2. The consumer has the right to withdraw from a contract concluded at a distance or off-premises within 14 days from the date of receipt of the goods or, in the case of services, from the date of conclusion of the contract, without giving any reason.
  3. Only products that do not show any signs of use (unused) are eligible for return.
  4. The store has the right to refuse to accept the return of goods in cases where the returned goods are damaged or the goods delivered to the store are of defective quality or bear traces of use.
  5. The deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the item (Products) or on which a third party other than the carrier and indicated by you came into possession of the item (Products).
  6. The right to withdraw from the contract does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular when the subject of the provision is a product made to the consumer's special order or adapted to their individual needs.
  7. To exercise your right of withdrawal, you must inform the seller – i.e. Kofarb US LLC, with its place of business at 69-35 78th St, Middle Village, NY 11379, EIN: 93-3721116, DOS ID 7149118. Contact details: e-mail: info@anui.pl , telephone +48785913799, of your decision to withdraw from this contract by means of an unequivocal statement (a letter sent by e-mail).
  8. The consumer may use the withdrawal form attached to the regulations, but this is not obligatory. The form template can be found in the Complaints and Returns section.
  9. In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
  10. After sending the declaration, the consumer is obliged to return the goods within a period not longer than 14 days from the date of informing the entrepreneur about the withdrawal from the contract.
  11. The costs of returning the goods are borne by the consumer, unless the entrepreneur has expressly undertaken to cover them.
  12. The entrepreneur will refund the payment, including delivery costs (except for additional costs resulting from choosing a method other than the cheapest delivery method), within 14 days of receiving the declaration of withdrawal from the contract. The refund may be withheld until the goods are received back or proof of their return is provided, depending on which comes first.
  13. We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
  14. The goods should be sent directly to the parcel locker: KEN01M ( ul. Kielanówka 35, 35-106 Kielanówka - providing the telephone number +48785913799 and the email address info@anui.pl ), immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.
  15. You are only responsible for any reduction in the value of the item (Products) resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.

Download the return form