Complaints
Complaints and Warranty
- In the event of the Product being inconsistent with the contract, physical defects and damages incurred during delivery, the Customer has the right to use the complaint procedure described below. In matters not regulated in the provisions below, the provisions of the Act and the Civil Code shall apply.
- In the event of a product defect, the Customer has the right to submit a complaint within 2 years from the date of purchase.
- Complaints can be submitted in writing to the following e-mail address: info@anui.pl or by sending the goods directly to the parcel locker: KEN01M ( ul. Kielanówka 35, 35-106 Kielanówka), providing the telephone number +48785913799 and the email address info@anui.pl .
- A complaint is submitted by sending the Product to the Seller's address, together with a written declaration of the will to use the complaints procedure (the Seller does not accept cash on delivery).
- The Seller shall consider the complaint within 14 days from the date of receipt of the declaration of intent to use the complaints procedure.
- If the complaint is upheld:
- The Product will be repaired or replaced with an identical Product free from defects.
- If it is not possible to repair or replace the product, the Seller will refund the price of the Product to the Customer (excluding shipping costs) to the bank account or PayPal account indicated by the Customer in the declaration of intent to use the complaint procedure.
- If the complaint is rejected, the Seller will inform the Customer who can collect the Product from the Seller.