STATUTE

Terms and conditions of the anui.pl store

Regulations for consumer sales conducted within the online service anui.pl

I. General provisions

  1. These Regulations define the terms and conditions of sale of jewellery and other products through the online store available at the following address: www.anui.pl and www.anui-jewelry.com (hereinafter referred to as the "Website").
  2. These Regulations constitute a model contract for consumer sales services carried out via the Website.
  3. The website conducts retail sales and is addressed solely to individual customers making purchases for purposes unrelated to their business or professional activity (consumers within the meaning of the law).
  4. The store does not process orders placed by entities conducting business activities for the purpose of further resale or use of the products in business activities.
  5. In case of doubts regarding the nature of the order, the store reserves the right to verify the placed order and refuse its execution if it is found that the purchase does not meet the above conditions.

II. Definitions

  1. Seller – Kofarb US LLC, with its place of business at 69-35 78th St, Middle Village, NY 11379, EIN: 93-3721116, DOS ID 7149118. Contact details: e-mail: info@anui.pl , phone 001 929 462 3802.
  2. Website – the website www.anui.pl, used to provide services described in detail on this website, including in particular the sale of Products.
  3. Customer – a natural person purchasing Products via the Website for purposes unrelated to business activity. In order to purchase Products via the Website, the Customer may make purchases in "guest" mode without having to register or in order to track the history of their orders, they must create a Customer Account, in accordance with the provisions of the Website Regulations.
  4. Customer Account – an account created within the Website, in accordance with the provisions of the Regulations of the anui.pl and anui-jewelry.com Websites, enabling the Customer to use the services provided by the Seller via the Website.
  5. Products – products sold by the Seller via the Website.
  6. Regulations – these regulations, specifying the terms and conditions of sale of Products via the Website.
  7. Website Regulations – regulations available on the website www.anui.pl and anui-jewelry.com specifying the terms and conditions of using the Website.
  8. Parties – Seller and Customer.
  9. Agreement – ​​a Product sales agreement concluded between the Customer and the Seller via the Website.
  10. Order – an offer submitted by the Customer to purchase Products presented on the Website.
  11. Individual order - an offer made by the Customer after prior arrangements with the Seller to purchase Products not available in the store's warehouse at the time of placing the order by the Customer or products individually designed for the Customer.
  12. Proof of purchase/proof of transaction – fiscal receipt or VAT invoice confirming the purchase of the Goods.
    Order fulfillment time – the time within which the Seller will complete the order and deliver it to the Supplier executing the form of Delivery chosen by the Customer.
  13. Supplier – an entrepreneur specializing in delivering parcels, selected by the Seller for the purpose of delivering Goods to Customers.
  14. Working days – days of the week from Monday to Friday, excluding public holidays under applicable law.

III. Registration

  1. Concluding contracts via the Website does not require registration and creating a Customer Account, but requires acceptance of the Website Regulations (available on the website http://www.anui.pl/pl/i/Regulamin-sklepu/ ).
  2. The Regulations were issued pursuant to Article 8 of the Act on Providing Services by Electronic Means. The Regulations do not apply to the sale of Goods made in any other way than through the Online Store.
  3. In matters not regulated in these regulations (in particular: registration; rules of using the Website; processing of personal data; notifications), the provisions of Returns and complaints policy and Privacy Policy , the acceptance of which is necessary to use the Website.

IV. Sale of Products

  1. The Seller provides services via the Website consisting in the sale of Products.
  2. Placing an Order:

    1. The Customer places an Order for Products using the functionalities of the Website available both without logging in (Guest mode) and after logging in to the Customer Account.

    2. In order to place an order, the Customer must first read these Regulations and agree to abide by the provisions contained therein (acceptance of the Regulations).

    3. After placing an order, the Customer receives an automatically generated e-mail confirming receipt of the Order by the Seller (each order is placed individually and it is not possible to combine several orders into one shipment, the customer may place an additional order for new products, which will be treated as a separate order and sent independently of previous orders).

    4. The Customer may withdraw from the placed Order until the conclusion of the Agreement.

    5. The order will be fulfilled within the time specified on the product card.

  3. The conclusion and implementation of the Product Sales Agreement takes place in accordance with the following principles:

    1. The presentation of Products on the Website does not constitute an offer within the meaning of the provisions of the Civil Code.

    2. By placing an order, the Customer makes an offer to purchase a product from the Seller.

    3. The automatically generated message described in section IV.2.B. does not constitute a declaration of acceptance of the offer.

    4. The Agreement is concluded when the Customer pays the price of the Product and delivery costs.
    5. The Agreement is deemed to be concluded at the moment the Customer makes the payment, however, in the event of temporary unavailability of goods and in the case of individual projects specified in section IV.2.E. the Agreement is deemed to be concluded at the moment the Customer makes the prepayment or advance payment for the production of the product.
    6. In the event of permanent unavailability of the Products, the concluded Agreement shall be terminated. In the event of withdrawal or termination of the Agreement, the Seller shall immediately (no later than within 30 days from the date of conclusion of the agreement) return the entire paid price to the Customer.
  4. When concluding a Product Sales Agreement via the Website, the parties are bound by the prices of the Products and the delivery costs provided on the Website at the time the Customer places the Order.
  5. The prices given on the Website are gross prices and include value added tax (VAT).
  6. In addition to paying the price of the Product, the Customer is required to pay delivery costs, depending on the selected delivery method. The amount of delivery costs is made available by the Service Provider in such a way that the Customer can familiarize themselves with it before choosing the delivery method and placing an order.
  7. The Seller reserves the right to do at any time, without justification and without additional notice:
    1. changes in the prices of Products presented on the Website and delivery costs (depending on the costs of remuneration charged by third parties), subject to section IV.3.F.;
    2. introduction and withdrawal of Products;
    3. conducting or canceling promotional campaigns and sales, as well as introducing changes to their terms and conditions.
    4. entering additional amount or discount coupons for the customer (only one discount coupon can be applied to one order. Coupons cannot be combined with other promotions.)
    5. Only one discount coupon can be applied to one order. Coupons cannot be combined with other promotions.
    6. Changes do not apply to Orders placed before such change was made.
  8. When placing an Order, the Customer may specify that they are interested in receiving a VAT invoice. Such an invoice is issued at the time of fulfillment of the Order (full or partial) and is sent together with the ordered Products.
  9. The Seller informs that a limited number of goods are intended for promotional sales and clearance sales and that orders will be fulfilled in the order in which confirmed orders for these goods are received, until stocks covered by this form of sale are exhausted.
  10. The Customer consents to the proposal of Products based on an automated comparison of the Customer's previous purchases and the preferences of other Customers.

V. Individual orders

  1. Individual orders including "tailor-made" projects made especially for the Customer are subject to an additional fee of +20% to the regular price of the product on the Website or, in the case of a new project, the price is individually agreed with the Seller.
  2. The Customer may purchase goods that are unavailable at the time of placing the order in the warehouse, in the form of an Individual Order, and the deadline for the execution of this order is agreed individually by the Customer with the Seller and may be between 14 and 30 business days.
  3. The customer has the right to cancel the execution of an individual order, however, in the event of cancellation after the order has started to be executed, the advance payment is non-refundable.
  4. Initiation of the execution of an individual order means the store taking actions aimed at its execution, such as preparing a design, purchasing materials, or other actions necessary to complete the order.
  5. Payment of the advance payment is tantamount to acceptance of the terms and conditions of individual order fulfillment specified in these regulations.

VI. Payments

  1. When placing an Order, the Customer selects payment:

    A. payment by bank transfer,
    B. electronic payment,
    C. payment by debit/credit card,
    D. PayPal,
    E.STRIPE.

  2. When paying by payment card, the following payment methods are available: Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
  3. In the event of the need to return funds for a transaction made by a customer with a payment card, the seller will make a refund to the bank account assigned to the Ordering Party's payment card.
  4. International shipments can only be paid for by bank transfer or electronic payment.

VII. Delivery

  1. If the customer chooses to pay by bank transfer or payment card, the order processing time is counted from the date of crediting the Seller's bank account or settlement account.
  2. Failure to pay the Product price and delivery costs by the Customer within 14 days of placing the Order is considered as withdrawal from the Agreement.
  3. Delivery of the Products is made in a manner chosen by the Customer, selected in the Order from among the delivery methods proposed by the Seller.
  4. The time of receiving the Product depends on the time of the Order execution with the Seller (from 3 to 21 working days) and the delivery period (confirmed each time by the courier). Delivery is made by third parties and the time of its execution depends on these parties. Delivery via Poczta Polska is made by priority mail with the delivery time specified by Poczta Polska as two days.
  5. If the Customer has not received an electronic invoice, it is attached to the shipment (or a receipt).
  6. The Customer is obliged to check the condition of the shipment upon receipt. If it is found that the shipment is damaged or if it is suspected that it has been damaged, the Customer should prepare a damage report containing a detailed description of the condition of the shipment, signed by the person delivering the shipment. Failure to comply with these obligations does not deprive the Customer of the rights resulting from the applicable regulations.

VIII. Complaints and Warranty

  1. In the event of the Product being inconsistent with the contract, physical defects and damages incurred during delivery, the Customer has the right to use the complaint procedure described below. In matters not regulated in the provisions below, the provisions of the Act and the Civil Code shall apply.
  2. In the event of a product defect, the Customer has the right to submit a complaint within 2 years from the date of purchase.
  3. Complaints can be submitted in writing to the following email address: info@anui.pl or by sending the goods directly to the parcel locker: KEN01M ( ul. Kielanówka 35, 35-106 Kielanówka), providing the phone number +48785913799 and email address info@anui.pl .
  4. A complaint is submitted by sending the Product to the Seller's address, together with a written declaration of the will to use the complaint procedure (the Seller does not accept cash on delivery).
  5. The Seller shall consider the complaint within 14 days from the date of receipt of the declaration of intent to use the complaints procedure.
  6. If the complaint is upheld:
    1. The Product will be repaired or replaced with an identical Product free from defects.
    2. If it is not possible to repair or replace the product, the Seller will refund the price of the Product (excluding shipping costs) to the Customer, to the bank account or PayPal account indicated by the Customer in the declaration of intent to use the complaint procedure.
  7. If the complaint is rejected, the Seller will inform the Customer who can collect the Product from the Seller.

IX. Right to withdraw from the contract

  1. An agreement concluded in accordance with the provisions of this chapter constitutes a distance contract within the meaning of the Act of 30 May 2014 on consumer rights.
  2. The consumer has the right to withdraw from a contract concluded at a distance or off-premises within 14 days from the date of receipt of the goods or, in the case of services, from the date of conclusion of the contract, without giving any reason.
  3. Only products that do not show any signs of use (unused) are eligible for return.
  4. The store has the right to refuse to accept the return of goods in cases where the returned goods are damaged or the goods delivered to the store are of defective quality or bear traces of use.
  5. The deadline for withdrawal from the contract expires after 14 days from the day on which you came into possession of the item (Products) or on which a third party other than the carrier and indicated by you came into possession of the item (Products).
  6. The right to withdraw from the contract does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular when the subject of the provision is a product made to the consumer's special order or adapted to their individual needs.
  7. To exercise your right of withdrawal, you must inform the seller – i.e. Kofarb US LLC, with its place of business at 69-35 78th St, Middle Village, NY 11379, EIN: 93-3721116, DOS ID 7149118. Contact details: e-mail: info@anui.pl , telephone +48785913799, of your decision to withdraw from this contract by means of an unequivocal statement (a letter sent by e-mail).
  8. The consumer may use the attached regulations withdrawal form , however, this is not obligatory. The form template can be found in the Complaints and Returns section.
  9. In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
  10. After sending the declaration, the consumer is obliged to return the goods within a period not longer than 14 days from the date of informing the entrepreneur about the withdrawal from the contract.
  11. The costs of returning the goods are borne by the consumer, unless the entrepreneur has expressly undertaken to cover them.
  12. The entrepreneur will refund the payment, including delivery costs (except for additional costs resulting from choosing a method other than the cheapest delivery method), within 14 days of receiving the declaration of withdrawal from the contract. The refund may be withheld until the goods are received back or proof of their return is provided, depending on which comes first.
  13. We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
  14. The goods should be sent directly to the parcel locker: KEN01M ( ul. Kielanówka 35, 35-106 Kielanówka - providing the telephone number +48785913799 and the email address info@anui.pl ), immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.
  15. You are only responsible for any reduction in the value of the item (Products) resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the item.

X. Changes to the Regulations

  1. The Seller reserves the right to make changes to the Regulations at any time.
  2. The Client will be informed about any changes to the Regulations by e-mail to the account registration address.
  3. The change to the Regulations does not affect the execution of Product Sales Agreements concluded via the Website before such change was made.

XI. Personal data protection

  1. Customers’ personal data are processed in accordance with applicable regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the Privacy Policy available on the store’s website.
  2. The personal data administrator undertakes to ensure an appropriate level of data protection and to use them solely for the purpose of order fulfillment, customer service and other purposes specified in the Privacy Policy.
  3. The customer has the right to:
    a) access to your personal data,
    b) their rectification,
    c) request the deletion of data ("right to be forgotten"),
    d) processing restrictions,
    e) data transfer,
    f) object to data processing,
    g) withdraw consent to data processing at any time if the processing is based on consent.
  4. Any requests related to the processing of personal data may be submitted by the Client in writing or electronically to the contact details indicated in the Privacy Policy.
  5. In the event of a breach of personal data protection regulations, the Customer has the right to file a complaint with the President of the Personal Data Protection Office (PUODO). Any disputes arising from the performance of the sales agreement will be resolved amicably. In the event of a lack of agreement, disputes will be resolved by a court with local jurisdiction over the Customer's place of residence.

XII. Final Provisions

  1. The law applicable to the Services provided (including Product sales agreements) under these Regulations is Polish law.
  2. If any provision of these Regulations proves to be invalid, these Regulations shall remain in force in their remaining scope, provided that they can be applied without taking into account the invalid provision.
  3. In the event of a dispute regarding property rights under this Agreement, the Customer has the right to apply to a permanent consumer arbitration court established under the Act of 15 December 2000 on the Trade Inspection.

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