Najczęściej zadawane pytania i odpowiedzi:
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team via e-mail email@example.com . Don't forgot to add us in your safe Email List.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.
DO YOU MAKE CUSTOM ORDERS?
Yes. Please contact with s via email firstname.lastname@example.org to discuss terms and conditions.
WHAT IS THE DIFFERENCE BETWEEN GOLD AND GOLD PLATED?
Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.
DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?
Nope, we sell only online. But although we only exist online, there are still tons of ways to stay in touch with us.
HOW CAN I GET A COUPON?
Sign up for our email newsletter and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an email newsletter with a new coupon code. As a special bonus, when you first sign up for our newsletter you are automatically sent your first sent your first coupon code! Multiple promos and/or coupons cannot be combined.
DO YOU OFFER NICKEL-FREE JEWELRY?
We get our hooks and jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
Sold-out product – when will it be in stock again?
An item is sold out. Will the sold out item be available again shortly?
Is it possible to reserve items?
What is the minimum order value?
May I use your images?